Frequently asked questions
Answers about service ordering, payment, and delivery workflow.
FAQ
Common Questions
Everything you need to know about iWorks business support services.
Open Services, choose your service, and complete checkout to create your job.
Processing starts after payment confirmation and required intake form completion.
Yes, use the job comments and messaging area inside the portal.
1. Open the Services page and choose the service you need.
2. Review the service details and click Order or Get Started.
3. Add your description or requirements in the order summary.
4. Continue to invoice and complete payment.
5. After payment, your job is created and you can track it from your dashboard.
2. Review the service details and click Order or Get Started.
3. Add your description or requirements in the order summary.
4. Continue to invoice and complete payment.
5. After payment, your job is created and you can track it from your dashboard.
1. Your invoice must show as Paid or Confirmed.
2. The system creates or activates the job in your portal.
3. If the service requires an intake form, you will be prompted to complete it.
4. Once the required details are complete, an agent or admin starts processing.
5. Status updates then move from Pending to Processing and onward.
2. The system creates or activates the job in your portal.
3. If the service requires an intake form, you will be prompted to complete it.
4. Once the required details are complete, an agent or admin starts processing.
5. Status updates then move from Pending to Processing and onward.
1. Open your job from the dashboard.
2. Complete any required intake form attached to that service.
3. Use the file upload area to drag in or choose your documents.
4. Review the staged files and remove anything you do not want to send.
5. Submit the uploaded files so the assigned team can review them.
2. Complete any required intake form attached to that service.
3. Use the file upload area to drag in or choose your documents.
4. Review the staged files and remove anything you do not want to send.
5. Submit the uploaded files so the assigned team can review them.
1. Sign in to your portal account.
2. Open Jobs from the left menu.
3. Select the job you want to monitor.
4. Check the status badge, comments, uploaded files, and timeline.
5. If needed, use the Track Order page publicly with your order ID and contact details for a quick status summary.
2. Open Jobs from the left menu.
3. Select the job you want to monitor.
4. Check the status badge, comments, uploaded files, and timeline.
5. If needed, use the Track Order page publicly with your order ID and contact details for a quick status summary.
1. The admin or assigned agent will request an update.
2. You will receive a notification and see the note inside your job or form.
3. Reopen the form or job request that needs correction.
4. Update the missing details or upload the requested documents.
5. Resubmit so processing can continue without delay.
2. You will receive a notification and see the note inside your job or form.
3. Reopen the form or job request that needs correction.
4. Update the missing details or upload the requested documents.
5. Resubmit so processing can continue without delay.