1. Information we collect
We collect account details, contact information, service order data, submitted documents, communication records, and payment-related references needed to deliver requested services.
2. How we use your information
Your information is used to process orders, verify requirements, communicate updates, provide support, improve service quality, and meet legal obligations.
3. File and document handling
Uploaded files are stored in secured locations and are only accessible to authorized roles involved in your job workflow (client, assigned agent, and admin as applicable).
4. Payment and security
Payment processing may involve third-party gateways. Sensitive payment credentials are handled by configured payment providers according to their security standards.
5. Sharing of information
We do not sell personal data. Information is shared only when required for service delivery, legal compliance, fraud prevention, or with trusted processing partners.
6. Retention
We retain records for operational, compliance, and audit purposes for as long as reasonably necessary, or as required by law.
7. Your rights
You may request corrections to inaccurate account data and update profile/contact records through the portal or support channels.
8. Cookies and analytics
We may use essential cookies/session tools for authentication, security, and user experience improvements.
9. Policy updates
This policy may be updated periodically. The latest version is always published on this page.
10. Contact
For privacy concerns or requests, please contact iWorks Global support through the Contact page.